Salary Range: $62,000.00 To $80,000.00 Annually

Who We Are Pedalheads is a fast-growing leader in children's programming, offering high-quality bike, swim, and soccer lessons across North America. Every year, we inspire over 70,000 children to build confidence, master new skills, and develop a love for adventure.

Our Mission We inspire kids to believe in themselves.

Why You'll Love Working at Pedalheads Growth Pedalheads operates in 40+ cities with over 250 locations and a team of 2,000+ incredible staff. We've grown more than 50% in the past two years while maintaining a " love what you do " culture that values flexibility and professional development.

Culture Our team members consistently highlight our supportive, energetic, and fun-loving environment as one of the best parts of working here. We believe in fostering strong, positive relationships that make work enjoyable and fulfilling.

Opportunity We are passionate about developing our people and teams to their highest potential. With ambitious North American expansion plans, there are endless opportunities for career growth and development.

Purpose By teaching fundamental skills, building confidence, and igniting a sense of adventure, we make a lasting impact on children's lives. We also give back through our bursary and social giving programs, continuously finding new ways to support and enrich our communities.

The Role As the General Manager of our Swim program at Park Royal, you will oversee the daily operations of the facility, ensuring a welcoming, family-friendly workplace while maintaining program excellence, safety standards, and top-tier customer service. Your role is pivotal in driving growth, managing business operations, and creating an outstanding experience for families and staff.

This position is based at our

Park Royal Swim facility in West Vancouver

with occasional work at our

Vancouver,



Fraser Head Office.

You will report to the

Director, Swim.

Your Responsibilities Oversee the daily operations of the Park Royal Swim facility, ensuring smooth and efficient management.

Lead, mentor, and develop a high-performing team through coaching and support.

Monitor staff performance, ensuring a positive and productive work environment.

Recruit, schedule, and engage with staff to foster a strong team culture.

Maintain facility cleanliness, security, and compliance with health regulations.

Ensure the highest standard of safety at all pools.

Deliver exceptional customer service by responding to feedback, resolving concerns, and driving customer satisfaction (NPS score).

Handle administrative duties, including answering inquiries, processing registrations, and payments.

Grow revenue by driving sales, building partnerships, and executing marketing initiatives.

Engage with families to promote Pedalheads’ Swim, Bike, Soccer and Camp programs.

Oversee payroll for Swim staff.

Develop and implement an operational and safety plan for Park Royal.

Collaborate with Marketing and Business Development teams to increase community engagement.

Build strong relationships within the local community to enhance our presence and impact.

What We're Looking For We recognize that great teams are built on diverse experiences and skills. If you have a passion for leadership, community engagement, and delivering outstanding customer experiences,



we’d love to hear from you!

Minimum of

3 years’

experience in a

supervisory or management

role in tourism, hospitality, or recreation.

Minimum of

3 years’

experience in

customer service.

Prior experience in

aquatics

(as a swim instructor and/or lifeguard) is an asset.

Post-secondary education in

Sports Recreation, Education, or Business Administration

(or a related field) is an asset.

Valid driver’s license

(an asset).

National Lifeguard Certification

(an asset).

Lifesaving Swim Instructor Certification

(an asset).

Flexible availability, including evenings and weekends, particularly while swim lessons are in session.

We know that finding the right person for this role is essential, and we value our employees by offering:

Annual salary: $62,000 - $80,000 (depending on experience and education).

Profit-sharing package

based on performance.

Health & wellness benefits

tailored to your needs.

RRSP matching

program to support your future.

Generous vacation time , including an

annual paid holiday closure.

Annual professional development allowance.

Paid time for

volunteering and community engagement.

Annual staff retreat/trip

for team-building and celebrations (past locations: Mexico, Tucson, Las Vegas).

Continuous

growth and advancement

opportunities within the organization.

Pedalheads is committed to creating a diverse, inclusive, and equitable environment.

We welcome applications from individuals of all backgrounds. If you face barriers to employment or require accommodations during the recruitment process, please contact our

People and Culture team

in confidence.

Join us and help make a lasting impact in the lives of children and families!

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📌 General Manager, Swim Park Royal (Winnipeg)
🏢 Pedalheads
📍 Winnipeg