What is the opportunity?As a Bilingual Group Solutions Specialist you will be accountable for supporting the Group Benefits and Group Annuity strategy, deepening the client relationship and supporting our sales partners and Group Annuity B2C team. We are looking for individuals who will embrace our "Client First" values and goals.What will you do?First point of contact providing support for Group Advantages Clients, Plan Administrators, Plan Members and Advisors for any inquiries on Group Benefits business, providing direction and action in a timely mannerFirst point of contact to Group Annuity Clients addressing the needs of the client while applying appropriate processes and proceduresResearch and resolve customer inquiries relating to Group business, triaging calls or emails to other partners as requiredCompliance to assigned work schedule, adhering to service level escalation processes that enable effective call handling and ensuring client availability targets are metCommitted to ongoing learning of group, annuities, pension and individual products, systems, procedures and providing any insight, feedback and suggestions on process improvements and changeWhat will you need to succeed?Must haveBilingual in French and EnglishExcellent communication skills (written and verbal)Experience in a high volume customer service environmentExcellent time management and organizational skills with ability to multi-taskAdaptability to changes in processes and proceduresAbility to manage multiple tasks on multiple systems effectively and efficientlyAbility to provide online navigational and technology supportFlexibility to work all shifts within the hours of operation Monday – Friday 8:00am – 8:00pmProficiency in Microsoft Outlook,



WORD and EXCELNice to haveGroup insurance knowledgeGroup annuity or pension administration knowledgePost-secondary education (i.E. community college, university preferred)What’s in it for you?Working with an award-winning team Awards | RBC Diversity & InclusionA comprehensive Total Rewards package that prioritizes your overall wellbeing, including flexible and modern benefits, competitive compensation and stock optionsWork where you belong as part of a supportive, inclusive team and company that celebrate your unique perspectives, background and experience and want you to bring your whole self to work, every day.Leaders who are invested in your success and provide opportunities to learn, to grow and to try new things. Develop new skills, sharpen existing ones and explore paths you never knew existed with a host of learning programs and tools designed to support you in every phase of your career.Flexible work arrangements and leaders who support your needs—both personal and professional.An opportunity to have real impact on the lives of the clients and the communities you serve.RBCI software tools to boost your productivityJob SkillsActive Learning, Adaptability, Communication, Customer Service, Detail-Oriented, Group Problem Solving, Interpersonal Relationship Management, Operational Delivery, Product ServicesAdditional Job DetailsAddress: MEADOWVALE BUSINESS PARK, 6880 FINANCIAL DR:MISSISSAUGACity: MississaugaCountry: CanadaWork hours/week: 37.5Employment Type: Full timePlatform: INSURANCEJob Type: RegularPay Type: SalariedPay Range: $46,000.00 - $70,000.00Posted Date: 2026-05-25Application Deadline: 2026-06-08Compensation for this position (including salary and discretionary/variable payments) will be determined by factors, including but not limited to candidate's experience, skills, registration status, performance, individual goals, market conditions, and business needs.#J-18808-Ljbffr

📌 Bilingual Group Solutions Specialist - C$46,000 - C$70,000 A Year (Winnipeg)
🏢 RBC
📍 Winnipeg