Lieu De TravailToronto, Ontario, CanadaHoraire37.5Secteur D’activitéSolutions technologiquesDétails De La Rémunération$96,900 - $136,800 CADLa TD a à cœur d’offrir une rémunération juste et équitable à tous les collègues. Les occasions de croissance et le perfectionnement des compétences sont des caractéristiques essentielles de l’expérience collègue à la TD. Nos politiques et pratiques en matière de rémunération ont été conçues pour permettre aux collègues de progresser dans l’échelle salariale au fil du temps, à mesure qu’ils s’améliorent dans leurs fonctions. Le salaire de base offert peut varier en fonction des compétences et de l’expérience du candidat, de ses connaissances professionnelles, de son emplacement géographique et d’autres besoins particuliers du secteur et de l’entreprise.En tant que candidat, nous vous encourageons à poser des questions sur la rémunération et à avoir une conversation franche avec votre recruteur, qui pourra vous fournir des détails plus précis sur ce poste.Job DescriptionWe are seeking aServiceNow Delivery & Analytics Leadto support a growing portfolio of ServiceNow Technology Change Management initiatives spanningAI‑enabled capabilities, end‑to‑end platform deliveryas well asadvanced reporting and analytics. This role will be accountable for translating business demand into scalable ServiceNow solutions, while ensuring high‑quality data, actionable insights, and strong delivery governance across concurrent workstreams.The successful candidate will play a critical role inowning delivery from intake through production, partnering with product owners, technology teams, and stakeholders to deliver measurable outcomes across ServiceNow workflows, analytics, and AI use cases.ResponsibilitiesLead end‑to‑end delivery of ServiceNow initiatives,



from requirements intake and solution design through build, testing, deployment, and post‑implementation support.Partner with stakeholders to define clear acceptance criteria, delivery milestones, and success measures for ServiceNow enhancements and new capabilities.Coordinate cross‑functional teams (developers, analysts, vendors, and platform partners) to ensure timely and high‑quality delivery.Drive adherence to ServiceNow platform standards, governance, and best practices across workflows, integrations, and data models.Design and deliver ServiceNow reporting and dashboards that provide actionable insights for operational, delivery, and leadership audiences.Build and maintain analytics solutions using ServiceNow reporting, Excel, Power BI, and other data visualization tools, ensuring data accuracy, consistency, and ease of consumption.Translate complex datasets into clear narratives that support decision‑making, prioritization, and value realization.Collaborate with data and reporting teams to align ServiceNow data with enterprise analytics patterns and tooling.Support and deliver AI‑enabled ServiceNow capabilities across core Technology Change Management processes.Partner with architects and platform teams to integrate AI features responsibly, ensuring explainability, data quality, and alignment to enterprise standards.Identify opportunities where AI and analytics can reduce risk and manual effort, improve cycle times, and enhance user experience.Act as a trusted delivery partner to business and technology stakeholders,



balancing demand, capacity, and strategic priorities.Provide regular delivery updates, risk assessments, and dependency management across active initiatives.Contribute to roadmap planning and future‑state design to ensure ServiceNow investments scale with evolving business needs.Job RequirementsExperience & Skills5+ years of hands‑on ServiceNow experience, including delivery of complex workflows and platform enhancements.Experience supporting or delivering AI‑enabled ServiceNow solutions (e.G., predictive intelligence, virtual agent, automation, or similar capabilities).Demonstrated experience with end‑to‑end ServiceNow delivery, from intake through production release.Strong background in data analytics and reporting, with proficiency in:ServiceNow Reporting and DashboardsMicrosoft Excel (advanced analysis, pivoting, modeling)Power BI (data modeling, report development, publishing)Proven ability to manage multiple initiatives concurrently in a fast‑paced delivery environment.Ability to lead teams including experience of managing vendor teams.Robust interpersonal skills with demonstrated ability to forge strong relationships with key business partners, understand financial markets and regulation and apply analytics to drive commercial value.Technical & Delivery CapabilitiesSolid understanding of ServiceNow data structures, integrations, and reporting architecture.Ability to translate business requirements into technical solutions and analytics outputs.Strong delivery management, communication, and stakeholder engagement skills.Nice to HaveExperience working in large, regulated, or enterprise environments.Familiarity with ServiceNow ITSM, CMDB, CSDM, or risk/compliance use cases.Exposure to enterprise data governance or analytics standards.#J-18808-Ljbffr

📌 Tech Delivery Manager - C$96,900 - C$136,800 A Year (Toronto)
🏢 TD
📍 Toronto