Since 1958, Neelands has been providing industry-leading and customized solutions for a broad range of industries and businesses. We are proud to have a dedicated and highly skilled technical team that is focused on refrigeration, HVAC, energy management, controls, equipment sales, and service and maintenance.

Neelands Group began as a family-run business and, to this day, we treat our team like extended family. We offer a market-competitive salary, learning opportunities, and a range of benefits.

The Position:

Neelands is seeking a friendly, professional, and customer-focused Service Dispatcher (6-month contract) to join our team in Burlington, Ontario . Reporting to the Service Operations Manager , this role is responsible for coordinating and dispatching service calls to Service Technicians, providing timely customer updates, supporting shipping and receiving activities, and performing accurate data entry.

This 6-month contract position offers the potential for extension based on business needs. The ideal candidate is an excellent communicator who thrives in a fast-paced environment, delivers outstanding customer service, and enjoys building positive relationships with both customers and technicians. This is a fully in-office position based in Burlington, Ontario. The salary range for this role is $48,000 - $60,000 , commensurate with skills, experience, qualifications, and other market and business considerations.

Responsibilities:

- Helping customers with their day-to-day requirements
- Answering customer calls for refrigeration or HVAC service




- Dispatching service calls to assigned Service Technicians in conjunction with the Service Manager
- Resolving inquiries and communicating information to Service Technicians
- Logging service information into both the in-house system and customer service portals daily to ensure up-to-date status and arrival times are within requirements
- Reconciling work orders to timecards
- Checking paperwork to assist in preparing for payroll and Service invoicing
- Effective use of GPS software including running reports
- Assisting internal departments with inquiries
- Assisting technicians with both service IDs and Purchase Orders
- Arranging for shipping of equipment and parcels as needed
- Receiving packages and mail as neededReporting duties related to service operations
- Clerical responsibilities as required
- Special projects and other duties as required

Qualifications:

- A friendly and professional approach to dealing with both customers and technicians
- Excellent communication and customer service abilities
- A self-starter who is highly effective working independently and within a team
- Flexibility, along with the ability to operate well under pressure




- Ability to perform in a high pressure, time-sensitive environment
- Organizational skills and problem solving with respect to multi-tasking and prioritization of responsibilities
- A keen attention to detail
- Fully proficient with Microsoft Office Suite
- Ability to adapt to and learn software; experience with Great Plains would be considered an asset

What you Bring to the Team:

- A friendly and skilled approach to dealing with customers
- Excellent communication skills and customer service abilities
- A self-starter who is highly effective working independently and within a team
- Flexibility, along with the ability to operate well under pressure
- Ability to perform in a high pressure, time-sensitive environment
- Organizational skills and problem solving with respect to multi-tasking and prioritization of responsibilities
- A keen attention to detail
- A positive, hands-on, "can-do" attitude

Why join Neelands?

- Paid Time Off – Vacation & Sick Days
- Competitive Salary
- Paid weekly
- Employee Assistance Program (EAP)
- Professional Development and Training

Neelands Group Limited is committed to providing accessible employment practices that comply with Accessibility standards and regulations. If applicants require accommodation for a disability during the recruitment process, they must make their needs known in advance. Please notify Human Resources or the hiring manager upon scheduling your interview.

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📌 Service Dispatcher (6-month contract) (Burlington)
🏢 Clear Destination
📍 Burlington