Job SummaryBilling Team Call Center Billing Representative, responsible for handling 30-40 inbound calls per day and providing excellent service to Licensed Insurance Advisors, staff, branch partners, and customers.ResponsibilitiesCall Centre Billing Representative, handling approximately 30-40 inbound calls per day.Provide outstanding customer service to Licensed Insurance Advisors and other staff from both the Contact Centre, Insurance Branches, and Customers.Investigate and resolve discrepancies in a joint effort with insurance partners and underwriters on billing related matters.Act as Company Ambassador in supporting inbound billing inquiries.Communicate clearly, effectively, and empathetically to customers through telephony and electronic means via email, resolving issues.Interpret and identify the customer’s needs and respond appropriately and professionally.Obtain relevant information systematically to provide a seamless interaction with customers when supporting their inquiry.Take ownership of customer relations through service and commitment to follow through.QualificationsKnowledge of French and English required to communicate verbally and in writing with customers, partners, and Aviva teams across Canada.1-2 years’ experience in a contact center workplace, preferably within insurance or banking industry.Ability to multi-task in a fast-paced setting and adapt quickly to an evolving workplace.Professional telephone/email skills and etiquette.Proficiency in word processing, Excel,



and various web-based programs and Windows applications.Clear and concise supportive communication and interpersonal skills.Problem‑solving skills to analyze and resolve customer concerns.Attendance and punctuality are imperative.Flexibility to work in rotating shifts.Hours of OperationCall Centre Hours: Monday‑Friday 8:00 a.M. – 8:00 p.M.; Saturday 8:30 a.M. – 4:30 p.M. Shifts will fluctuate within these hours. Candidates must be flexible and reliable to work rotating shifts, including evenings to 8p.M. and Saturdays to 4:30p.M.BenefitsSalary range: $45,000 to $55,000, based on experience, skills, and internal equity.Compelling rewards package including base compensation, eligibility for an annual bonus, retirement savings, share plan, health benefits, personal wellness, and volunteer opportunities.Outstanding career development opportunities and support for professional development education.Competitive vacation package with the option to purchase 5 additional days off per year.Corporate wellness programs focused on physical and mental health.Hybrid flexible work model (3 days in office).Equal Employment OpportunityAviva Canada welcomes applications from all qualified individuals and has a process in place to provide accommodations for persons with disabilities at all stages of the hiring process and during employment. If you require an accommodation during the interview or hiring process, please contact your Aviva Talent Acquisition Partner so that an appropriate accommodation can be arranged.#J-18808-Ljbffr

📌 Bilingual Intermediate Account Analyst - C$45,000 - C$55,000 A Year (Winnipeg)
🏢 Aviva Canada
📍 Winnipeg