Position Type:Full TimeDepartment:ITWork Location:MarkhamWork Arrangement:HybridWork Hours:Monday to Friday - standard business hoursTravel Required:NoOverviewReporting to the Director, Salesforce & MuleSoft Platforms, the Salesforce Administrator contributes to the configuration, support, and ongoing maintenance of the organization’s Salesforce ecosystem. The role focuses on Tier 1 production support, PSP setup, and system configuration aligned with business needs across Patient Support Programs (PSPs) and Clinic Solutions teams.A Day in the Life (What you will do)Platform Configuration & SupportConfigure and maintain Salesforce solutions using declarative tools such as Flows, validation rules, page layouts, record types, and custom metadata.Support the implementation of business requirements through scalable and maintainable configurations.Perform PSP setup and configuration activities to support program migrations and new launches.Ensure solutions comply with security and regulatory requirements, including healthcare data privacy where applicable.Quality, Operations & SupportFollow platform best practices including testing, documentation, and change management.Provide Tier 1 production support, including triaging, troubleshooting, and resolving user issues.Escalate complex issues to Tier 2/engineering teams as required.Contribute to platform reliability and system stability.Enhancements & Continuous ImprovementParticipate in sprint activities such as backlog grooming, sprint planning, and retrospectives.Assist in identifying opportunities to improve usability, system efficiency, and operational workflows.Support ongoing enhancements and configuration updates to the Salesforce platform.Integration & Data ManagementCollaborate with MuleSoft and integration teams to support data flow and ensure system alignment.Maintain data quality, integrity,



and consistency across Salesforce and integrated systems.Follow best practices for secure data handling and governance.CollaborationWork closely with administrators, analysts, and developers to deliver solutions.Participate in knowledge sharing and documentation practices.Communicate effectively with both technical and non-technical stakeholders.Other duties as assigned by your manager.RequirementsBachelor’s degree in Computer Science, Information Technology, Engineering, or related field (or equivalent experience).2+ years of hands‑on Salesforce administration experience, including Flows, user management, security configuration, data management, and declarative automation.Experience supporting production environments, including incident management and user support.Experience working in a healthcare or pharmaceutical vertical is an asset.Understanding of Salesforce platform architecture, data model, and security best practices.Experience working in an Agile setting.Exposure to DevOps tools (e.G., Copado, Gearset, Azure DevOps) is an asset.Salesforce certifications (e.G., Salesforce Certified Platform Administrator) are an asset.Strong problem-solving and communication skills.Ideal FitCommitment to providing a high level of service to internal and external clients.Highly adaptable with a track record of success during times of growth and organizational change.Proven track record of developing trust and influence at multiple levels.Impactful and candid communication style.Exceptional organizational skills with the ability to build effective working relationships with colleagues, management, and stakeholders.BenefitsCompetitive salary with a base range of 70K – 85K annually, dependent on experience.Generous vacation entitlement.Wellness program (5 paid days off for well‑being).Paid sick days.Comprehensive benefits package including Dental, Extended Health, AD&D;, LTD, and Employee/Dependent Life Insurance.Employee & Family Assistance Program.RRSP matching program.Equal Opportunity EmployerSentrex Health Solutions is proud to be an equal opportunity employer, committed to diversity, inclusion, belonging, equity, and accessibility.#J-18808-Ljbffr

📌 Salesforce Administrator - C$70,000 - C$85,000 A Year (Winnipeg)
🏢 Sentrex Health Solutions
📍 Winnipeg