Contract Duration 10/05/2026 to 10/04/2027

Key Accountabilities

Responsible for Requirement gathering and support Design, build and execute customer marketing offers/communications based on eligibility, analytics, decisioning logic and segmentations to help elevate our customer’s experiences across channels and move to a personalized 1:1 customer journey

Apply Next Best Action design principles to build & test decision strategies/campaign eligibility using Pega application to execute and monitor marketing offers

Document and implement business requirements to deliver key customer interactions across multiple channels

Analyze and synthesize data around campaign presentment and customer responses to identify trends, deliver key insights and business recommendations around a customer-first approach to driving acquisition and engagement

Act as liaison between analytics, marketing, product lines, technology, quality assurance, business stakeholders and channel partners

Provide subject matter expertise on customer contact and support data validation activities

Support production incident investigations and inquiries through our department help desk email

Must Have skills

5-7+ years of experience as a Technical Business Analyst

2+ years’ experience with PEGA CDH Marketing Campaign Delivery

Experience with Pega Marketing/Pega Decision Manager/Customer Decision Hub (CDH) preferred





Experience with targeted leads/campaign execution and segmentation.

4+ years’ experience working with large data sets and relational databases with advanced SQL skills

Nice to have

Familiarity with banking products

Experience with Google Cloud Platform

Previous experience with Data bricks.

Recent experience with Python

Soft Skills Required

Strong Communication and collaboration skills

Self-motivated, strong quantitative skills, attention to detail, a high aptitude for problem solving and a natural interest in understanding customer behavior

Analytical mindset

Education

Bachelor’s Degree - Analytical background with a quantitative focus, such as statistics, applied mathematics, economics, computer science

Certified with Pega an asset

FP Inc. is committed to creating an inclusive workplace where all team members and clients feel like they belong. In accordance with the requirements set out in the Employment Standards Act, FP Inc. hereby declares that AI is utilized in the screening process for this position. The hourly compensation range for this role is $50/hr -$62/hr. We seek applicants with a wide range of abilities, and we provide an accessible candidate experience. We advocate for you and welcome anyone regardless of race, colour, religion, national origin, sex, physical or mental disability, or age.

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📌 Technical Business Analyst - PEGA CDH (Winnipeg)
🏢 FP
📍 Winnipeg