Advance your career as a Technical Analyst with Randstad Canada in Toronto. This 6-month hybrid contract emphasizes SharePoint support and service delivery improvements.
You will utilize your expertise gained over 3-5 years in application support to handle incident management effectively. This role includes day-to-day SharePoint administration, user onboarding support, and technical escalations. Your contribution will drive user satisfaction through effective service enhancements and issue resolution.
Key Responsibilities: • Provide comprehensive support for M365 and SharePoint applications • Manage user-reported tickets through ServiceNow promptly • Support enterprise-wide platform implementations • Maintain and update knowledge base documentation • Collaborate on identifying user engagement challenges
Requirements: • Bachelor's degree or diploma in IT or related field • 3-5 years of experience in technical support • Expertise in M365 and SharePoint Online environments • Familiarity with ITSM ticket management systems • Solid organizational and multitasking capabilities
Bring your application support expertise to enhance the technical landscape at Randstad Canada. #J-18808-Ljbffr
📌 Randstad's Technical Analyst Role (Winnipeg)
🏢 Astra North Infoteck
📍 Winnipeg
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