Fresh Graduate (0–1 year):

CAD $50,000–$62,000 Early Professional (1–3 years): CAD $58,000–$70,000 ZenduIT and GoFleet build technology that helps organizations manage fleets and field operations more effectively. Our solutions span

GPS tracking, driver safety, AI dash cameras, maintenance, compliance, asset monitoring, workflow automation, and business intelligence . We are now building

GoZen Intelligence , an AI-powered fleet intelligence platform designed to turn operational data into

prioritized insights, recommendations, and actions . About the Role

We are looking for e ngineesr

who enjoys figuring out

why something isn't working , rather than simply closing a ticket. You will investigate technical issues across

vehicles, IoT devices, networks, SaaS platforms, APIs, integrations, configurations, and data —identify the root cause, communicate clearly with customers, and help prevent the issue from happening again. This role is about

replacing guessing with evidence-based troubleshooting . What You Will Do

Turn vague customer reports into specific, testable technical questions. Reproduce issues, test hypotheses, and identify root causes. Compare working vs. failing systems to find meaningful differences. Communicate clearly with customers about what we know, what we don't know, and what happens next. Escalate issues to engineering with clear evidence, reproduction steps, and findings. Identify recurring problems and help drive permanent fixes. Create reusable diagnostic tools, queries, scripts, checklists, and documentation. Use AI to investigate faster while

verifying its output against real evidence . What You May Investigate

Vehicles or devices that stop reporting. API, authentication, webhook, or integration issues. Missing, delayed, duplicated, or inconsistent data. Firmware or configuration problems.



Recurring issues that have been fixed repeatedly but never truly resolved. What We're Looking For

We value

curiosity, critical thinking, ownership, and problem-solving

over job titles or years of experience. You should have: Experience in technical support, application support, customer engineering, QA, implementation, systems, field service, or similar hands-on troubleshooting. Experience diagnosing technical problems where the cause was not immediately obvious. A methodical approach to separating

symptoms, evidence, and root cause . Working knowledge of areas such as

REST APIs, logs, SQL/MongoDB, networking, SaaS applications, scripting, or IoT/devices . Comfort with tools such as

Postman, query tools, spreadsheets, or scripting environments . Strong communication skills with both technical and non-technical users. Practical experience using AI tools for technical work, with the judgment to verify the results. Telematics, GPS, cellular, or vehicle-electrical experience is a plus, but not required. Why Join Us?

Work where

software, devices, vehicles, networks, and data

come together. Solve technically compelling real-world customer problems. Have your investigations directly influence product and engineering improvements. Build broad systems knowledge rather than following a scripted support process. Develop toward

Customer Engineering, Solutions Engineering, Implementation, Product, or Forward-Deployed

roles. Hiring Process

The practical investigation includes realistic technical/log data, and AI tools are welcome . We ask candidates to explain how they used AI and how they verified the output. ZenduIT / GoFleet is an equal opportunity employer

and welcomes applicants from all backgrounds. Accommodations are available throughout the hiring process. Don't stop at the first answer. Find the evidence. Find the root cause. Fix the problem.

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📌 Support Engineer (Winnipeg)
🏢 Zenduit
📍 Winnipeg