About IntouchCXIntouchCX is a global leader in digital customer experience management, back office processing, trust & safety solutions, and AI services. For over 25 years, we’ve scaled with soul, building trusted long-term partnerships and empowering our people to drive positive change.About the JobThe IT Operations Manager implements and administers global technology activities: manages, upgrades and directs the installation, operation and maintenance of information technology hardware and software.As IT Operations Manager, You Will…Assume responsibility for assigned IT Operation services and activities specific to a site (or sites) including implementing and administeringAdminister and provide ongoing technical support locally on site of information technology hardware (desktop/laptop/Chromebox) and softwareMaintain staff by recruiting, selecting, orienting, and training employeesConduct 1:1 discussions with IT Generalists to develop personal growth opportunities and provide coaching sessions to discuss set of expectationsMaintain a safe and secure work environmentComplete projects by coordinating resources and timetables with different IT stakeholders and non-IT departmentsPerform hardware troubleshooting which included repairs, upgrades and configuration of desktops/laptopsTake ownership of technical issues, working with different stakeholders to resolve technical concerns as necessaryMonitor, report and document system and performance issuesWork collaboratively with different clients, team members and other stakeholders across the company to achieve desired resultsAdhere to company policies, core values and proceduresWork on shifting schedules and available to work in a 24/7 operations environmentInterpret and validate technical issues, test solutions, follow-up and elevate when necessarySolve complex problems in a technical service-oriented environmentComprehend,



capture and interpret basic information and work within a team in a fast-paced call center environmentAs IT Operations Manager, You Have…Post-secondary or completion of post-secondary schooling preferredMinimum 2 years IT experienceMinimum 1 year management/project management experienceExperience managing base image and software packaging deploymentsWorking knowledge with MS Windows, IOS/OSX, Android, system environmentsExperience in Microsoft desktop and server platforms and their related software management applicationsDetail-oriented team player with creative problem-solving and project management skillsAbility to implement change and innovationExpertise on installation, diagnostics, repair, maintaining and upgrading all hardware and equipment (including but not limited to desktops, laptops, printers) to ensure optimal workstation performanceStrong interpersonal and organizational skills, must be customer orientedMust be tech savvy and updated on the latest technology available on the market (Tablets, Game Console, LED TV’s, etc.)IntouchCX provides Equal Employment Opportunities in accordance with all provincial and federal laws. IntouchCX is committed to ensuring equality of prospect in all aspects of employment and does not discriminate based on protected characteristics.IntouchCX is committed to accommodating persons with disabilities. If you need accommodation at any stage of the application process or want more information on our accommodation policies, please let us know.IntouchCX will never ask for payment, money, financial or banking information during the recruitment process. We only communicate through official channels.Should you receive a suspicious job offer, or posting, from anyone claiming to be an IntouchCX employee, please report it immediately to [email protected] for review and validation.Benefits of Working as a IT Operations Manager…Industry-leading medical, vision, and dental benefit plans + paid time off benefitsAmazing career growth opportunities#J-18808-Ljbffr

📌 Data Centre It Operations Manager – Hybrid (Surrey) - C$85,000 A Year (Winnipeg)
🏢 1Click Energy Solutions
📍 Winnipeg