Become a vital part of Aurora’s Veteran Concierge Team as a Bilingual Client Care Specialist. This remote full-time role empowers you to facilitate high-quality patient care and support.In this position, you'll be tasked with managing incoming patient inquiries and providing critical assistance to ensure a pleasant experience. With a focus on compliance and discretion, your strong communication skills will help bridge gaps between patients and healthcare professionals. This is an prospect to make a real difference in people's lives.Key Responsibilities:- Handle a high volume of inbound patient calls effectively- Process and manage client orders with precision- Inform clients of regulations governing medical cannabis- Maintain accurate client records in the CRM system- Resolve issues and complaints efficiently using critical thinkingRequirements:- Proficiency in both English and French- Experience in customer service (1-3 years)- Familiarity with VAC and 3rd party billing processes- Administrative certification highly regarded- Strong attention to detail and organizationEnhance your career by supporting patients and playing a role in the cannabis industry at Aurora.#J-18808-Ljbffr

📌 Bilingual Client Care Specialist, Veteran Concierge Team - Remote (Winnipeg)
🏢 Aurora
📍 Winnipeg