Please be advised that our Careers site will be unavailable from November 28 at 12am ET to November 29 12am ET for scheduled system maintenance. Title: Senior Manager, Process and Controls Requisition ID: Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. Purpose The Senior Manager, Insurance Process and Controls plays a critical role in driving operational excellence, strengthening risk management practices, and enhancing client and employee experiences through process optimization, automation, and governance. Reporting to the Director, Insurance Projects & Solutions, the incumbent will lead continuous improvement initiatives across Insurance Canada operations while championing a culture of operational excellence, solid controls, and sustainable change. This role works closely with Operations, Risk, Compliance, Technology,



Analytics, and business stakeholders to improve end-to-end insurance processes, reduce operational risk, and support strategic business objectives. Is This Role Right for You? In this role, you will: Champion Client-Centric Process Excellence Lead and foster a client-focused culture that supports exceptional customer and employee experiences across Insurance Canada. Drive the adoption of automation and technology-enabled solutions that improve operational efficiency and service delivery. Identify opportunities to simplify processes, reduce operational friction, and create meaningful improvements across key insurance journeys. Leverage broader

📌 Senior Manager, Process And Controls (Toronto)
🏢 Scotiabank
📍 Toronto