Become a vital part of the BC Family Maintenance Agency team as a Client Services Representative in Burnaby. Focus on delivering exceptional client support amid wide-ranging inquiries and administrative demands.
In this crucial role, you’ll engage with clients, program staff, and community participants while embodying BCFMA’s client-centric mission. Demonstrating effective communication, conflict resolution, and a thorough understanding of program operations will be key to your success. Your contributions will directly impact family services and community support.
Key Responsibilities:
• Apply client advocacy in service excellence
• Handle client inquiries calmly and effectively
• Escalate complex issues to relevant teams
• Respond accurately to BCFMA program questions
• Maintain up-to-date records in client databases
Requirements:
• Educational background: High School Diploma
• Three years’ experience in a high-volume client service role
• Exceptional telephone skills and conflict management
• Proficient with computer applications
• Understanding of community service policies
Help strengthen families by enhancing client interactions at BCFMA in Burnaby.
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📌 Burnaby Client Services Representative Role
🏢 BC Family Maintenance Agency
📍 Burnaby