Join Questrade Financial Group as a WFM Intraday Analyst in a hybrid work model and drive operational excellence through real-time workforce management and scheduling strategies.

We are seeking a forward-thinking WFM Intraday Analyst to enhance our call center operations. In this role, you'll monitor staffing levels, manage unexpected absences, and analyze data trends for informed decision-making. Your ability to adapt to shifting workloads will be key in optimizing service delivery.

Key Responsibilities
Manage schedule changes and track attendance efficiently
Monitor system performance and keep records current
Analyze call center data for effective forecasting
Develop reports to guide staffing and operational strategies
Collaborate with teams for exact scheduling execution

Requirements:
Over 5 years in a call center workplace
Minimum 2 years in scheduling roles
Proficient in workforce management systems
Robust skills in MS Office applications
Ability to analyze and present data effectively

Contribute to transforming Questrade's workforce management practices and enhance your career.

📌 Wfm Analyst Opportunity At Questrade Toronto
🏢 Socket.dev
📍 Toronto