Join TELUS Health as a Client Support Analyst focusing on perks administration. Your role will revolve around optimizing the use of benefits platforms through expert troubleshooting and strategic problem-solving.

With a minimum of three years in benefits administration or SaaS support, you'll leverage your analytical skills to manage escalated client inquiries and ensure timely resolutions. Your capacity for teamwork and client partnership will be crucial as you serve as a liaison and enhance client satisfaction.

Key Responsibilities
Investigate client inquiries through phone, email, and tickets
Lead thorough analysis of complex client issues
Provide expert troubleshooting and technical guidance




Maintain quality control and adhere to service level agreements
Document processes and mentor junior analysts

Requirements:
3+ years in client support or perks administration
Exceptional analytical and troubleshooting abilities
Self-directed with a proactive approach to problem-solving
Solid communication skills to articulate technical insights
Proficient with Microsoft Office and contemporary technologies

Utilize your diagnostic and analytical talents in a meaningful way at TELUS Health, fostering improved client outcomes.

📌 Telus Health Client Support Analyst Toronto
🏢 Telus
📍 Toronto