Explore a rewarding position as a Bilingual Technical Support Specialist at Jonas Software, where you'll assist customers in both French and English. This hybrid role offers a chance to solve technical issues while enhancing user satisfaction.

This North York, Ontario-based position is focused on providing technical assistance to diverse clients. You'll address a range of issues, from configuration errors to application faults, ensuring effective troubleshooting and follow-up. Solid problem-solving and communication skills are essential in this customer-centric role.

Key Responsibilities
Provide technical support in French and English via various channels
Troubleshoot customer issues and document outcomes
Offer educational guidance on product use and functionality
Escalate unresolved issues in a timely manner
Follow SLA guidelines for resolution times

Requirements:
Bilingual in French and English
At least 2 years in technical support roles
Experience with ticketing tools like Zoho
Comfortable with basic SQL and Linux settings
Excellent troubleshooting skills and customer communication

Utilize your technical support skills to empower customers at Jonas Software.

📌 Technical Support Specialist Bilingual Toronto
🏢 EWS Group
📍 Toronto