Become a key player at CIBC as a Fraud Agent in Regina's Contact Centre. Engage in fraud analysis and investigations to maintain client trust and satisfaction.

CIBC is hiring a full time, temporary Fraud Agent to manage investigations of fraud-related activities. You will utilize extensive analytical skills to examine suspicious transaction patterns and mitigate fraud losses effectively. Your cooperative efforts with various teams will play a critical role in resolving issues.

Key Responsibilities
Identify and investigate fraudulent activities efficiently
Analyze transactions to minimize risks to clients
Collaborate with multiple teams for effective solutions
Capture necessary customer information accurately
Deliver exceptional service while managing multiple priorities

Requirements:
Experience with systems like COINS/ECIF, PRM, TSYS, and CRS preferable
Ability to make sound decisions with limited information
Flexible schedule for work from home with occasional onsite needs
Demonstrated commitment to client service standards
Legally eligible to work in Regina for this role

Utilize your skills and dedication to enhance the safety of CIBC clients.

📌 Regina Fraud Contact Centre Position (Canada)
🏢 Canadian Imperial Bank of Commerce
📍 Canada