Become a pivotal part of FIKA as a Retail Experience Lead, focusing on team dynamics and excellent customer service. Supervise operations while enhancing store standards across various locations.

You will be responsible for managing daily store functions, ensuring a welcoming atmosphere, and guiding staff to meet high performance criteria. Interpersonal skills and conflict management will be critical as you assist customers and resolve any inquiries. This role requires a proactive approach towards training and compliance excellence.

Key Responsibilities
Execute opening and closing duties with security measures
Foster relationships with customers for improved service
Assist in onboarding and continual employee education
Keep store appearance aligned with company standards
Professionally resolve customer issues and complaints

Requirements:
At least 2 years of relevant retail experience
High school diploma or GED required
Effective customer service and communication skills
Must have a transparent criminal record
Need Provincial Cannabis Certification

Strive for excellence and leadership within the vibrant culture at FIKA.

📌 Retail Team Leader At Fika Company Toronto
🏢 Fire u0026 Flower
📍 Toronto