Enhance user experiences as a Senior Application Specialist, ensuring Dayforce software functions optimally.

Your role will focus on providing technical support, resolving inquiries, and maintaining user engagement through ongoing training. In this senior position, you'll offer comprehensive support for Dayforce, handling troubleshooting and guiding users effectively. A deep understanding of Salesforce will aid in managing customer cases and tracking interactions, ensuring accountability in service delivery.

You'll also collaborate with developers to troubleshoot software defects, and keep documentation updated to facilitate customer self-service access. Key Responsibilities:
Offer technical support for Dayforce and troubleshoot issues
Provide training and guidance on Dayforce utilization




Utilize Salesforce for effective case management
Collaborate with cross-functional teams for issue resolution
Preserve and update knowledge base for user support Requirements:
Bachelor’s degree or equivalent work experience
Robust communication and interpersonal skills
Experience in US payroll and human capital management
Willingness to learn Global payroll processes
Ability to adapt in evolving service settings Ensure the successful application of Dayforce for customers while fostering collaboration across teams and enhancing user satisfaction.

📌 Senior Application Specialist Dayforce & Salesforce Toronto
🏢 Dayforce
📍 Toronto