Step into a crucial role at Amazon as an Infrastructure Support Engineer I to support AV, network, and print services. This position focuses on delivering outstanding service through effective incident management.

You will work within the Operations Management Center to triage incidents and ensure a high-quality Amazonian experience. Your role will require excellent troubleshooting skills in a collaborative workplace dedicated to infrastructure excellence. Engage in proactive communication and continuous improvement practices.

Key Responsibilities: • Address incoming infrastructure incidents promptly • Assess issues to determine if troubleshooting or escalation is required • Aggregate related incidents for streamlined resolution • Report on infrastructure health trends regularly • Focus on enhancing customer service processes

Requirements: • 1+ year experience resolving Windows Server issues • 1+ years in a multi-user high availability environment • 1+ years supporting corporate networking solutions • Knowledge of OSI model and TCP/IP • High school diploma or equivalent

Utilize your technical expertise and customer service passion to thrive in Amazon's supportive environment. #J-18808-Ljbffr

📌 Infrastructure Support Engineer I at Amazon (Winnipeg)
🏢 Amazon
📍 Winnipeg