Overview

Safety matters to our customers, so it matters to us! By using our technology and services, we are making businesses and homes safer and more convenient. We bring the power of technology to life, pioneering innovative equipment and services to keep our customers safe, and ensuring we put our customers first by keeping thousands of residential and commercial customers safe and secure.

Desired Qualities
Advocating for customers' needs and creating a personalized experience
Displaying humanity in every customer interaction
Keeping your community safe and taking charge in emergencies

Responsibilities

As a Monitoring Station Specialist, you will monitor all alarm events for customers and respond with the appropriate action. You will handle burglary, fire, panic, or medical alarms, communicate with customers, security guards and emergency response teams to dispatch the correct assistance, and offer additional value‐added services to enhance safety.

What's in it for you?

Our Monitoring Station operates 7 days a week with adaptable shifts: 7 days on/7 days off, 5 days on/2 days off, or 4 days on/3 days off, including daytime, evenings, overnight, and weekends. Shift premiums are available. This full‐time role guarantees a minimum of 35 hours per week, with overtime as needed.



After 6 months you may be eligible to work from home; in‐office presence will be required periodically.

We offer a competitive compensation package, starting salary of $22.00 per hour, performance‐based annual bonus, and access to virtual learning platforms such as LinkedIn Learning. You will receive 2–3 weeks of full‐time paid training.

Qualifications
Bilingualism (French/English)
High School Diploma and/or equivalent
Knowledge of Google Workspace
Excellent communication skills to understand callers' needs and respond appropriately
Ability to maintain composure, patience, and professionalism in challenging situations
Ability to adapt communication style to de‐escalate or defuse emotionally charged situations
Open‐mindedness and willingness to adjust opinions based on new information
Personal accountability and respect for scheduled expectations
Performance under time constraints in a rapid‐paced environment
Analytical, problem‐solving, conflict‐resolution skills
Good judgment, initiative, and quick decision‐making
Positive and energetic personality

Excellent to Have
Experience in a monitoring station environment
Experience in a call center environment

📌 Monitoring Specialist I Montreal (Canada)
🏢 Telus
📍 Canada