Become a pivotal part of HCLTech as a Support Operations Administrator. This role focuses on independently resolving tickets, providing on-call assistance, and performing root cause analyses to ensure client success. You are responsible for upholding quality standards, regulatory compliance, and effective support.

Your contribution will include managing knowledge updates and mentoring recent team members. Ensuring customer satisfaction through First Call Resolution is a critical aspect of your role, alongside minimizing ticket reopens. Key Responsibilities:
Resolve tickets efficiently within SLA guidelines
Offer support for on-call escalations and analysis
Conduct knowledge base updates and management
Provide training and coaching for current analysts
Ensure high customer satisfaction ratings and minimal case reopens Requirements:
Understanding of quality and regulatory requirements
Experience in technical support operations
Robust analytical aptitude for issue resolution
Effective training and coaching abilities
Commitment to excellent customer service Leverage your skills to enhance service quality at HCLTech while contributing to customer success.

📌 Hcltech Support Operations Administrator Mississauga
🏢 HCL Technologies
📍 Mississauga