Work with Phoenix as a Bilingual Customer Experience Coordinator, providing essential support to patients across Canada. This in office role in Toronto requires expert bilingual communication. In this position, you will assist in navigating treatment options and handling inquiries across multiple platforms.

Your focus on high-quality patient service will shape the feedback loop that helps us refine our telehealth services. Adaptability and a genuine desire to support patients in a regulated space are crucial.

Key Responsibilities: Manage patient inquiries via email, chat, and phone calls Guide patients through the onboarding and education process Troubleshoot issues related to accounts and billing for clarity Report technical feedback to enhance the patient experience Ensure exceptional service through every patient interaction Requirements: Fluency in written and spoken English and French In office work commitment in downtown Toronto, 5 days a week Previous experience in customer support, especially in healthcare Ability to think critically and resolve escalated issues Passion for improving healthcare accessibility in Canada Contribute to transforming healthcare experiences at Phoenix.

📌 Field Support Specialist Bilingual Toronto
🏢 Rocketlist
📍 Toronto