Elevate customer interactions as a Customer Experience Analyst at Hydro One in Toronto for a 12-month temporary position. Analyze data and enhance customer engagement strategies while communicating insights effectively. In this critical role at Hydro One, the largest electricity distributor in Ontario, you will analyze complex datasets and research customer trends.

Your findings will drive improvements in our customer-facing materials and foster collaboration with technical teams. This role emphasizes strategic communication and project management. Key Responsibilities:
Extract and analyze data in Microsoft Excel
Research and design customer engagement strategies
Identify customer pain points through material analysis
Communicate insights through presentations
Collaborate with cross-functional teams Requirements:
Enrolled in a university undergraduate or master's program
Demonstrated analytical and communication skills
Experience or knowledge in the Electricity Industry is preferred
Familiar with user-centered design thinking
Fluent in English with report writing skills Leverage your analytical prowess to improve customer experiences at Hydro One.

📌 Customer Engagement Analyst Role At Hydro One Toronto
🏢 Hydro One
📍 Toronto