Take on the role of Customer Engagement Associate at BET99 and help shape the customer experience for Canada's foremost online sportsbook. Engage with users proactively and drive loyalty through personalized interactions.

This position emphasizes reaching out to customers before issues arise, ensuring a seamless experience on our platform. You'll engage directly with customers, collaborate with teams, and maintain our knowledge base to support self-service initiatives. Ideal candidates will possess experience in customer engagement or a background in sports betting and gaming.

Key Responsibilities
Initiate proactive outreach to customers seeking resolutions
Enhance the customer experience through personalized offers




Sustain and update the BET99 knowledge management system
Analyze customer feedback to inform improvements
Work closely with support and marketing teams for alignment

Requirements:
Bachelor's degree or 2 years of relevant experience
Robust communication skills, both verbal and written
Experience in online gaming and customer engagement
Analytical skills with a proactive mindset
Familiarity with CRM systems preferred

Contribute to BET99's commitment to exceptional customer engagement and satisfaction.

📌 Customer Engagement Associate At Ottawa
🏢 BET99
📍 Ottawa