Join Amber as a Bilingual Gaming Support Agent, where you will be the trusted friend to gamers needing assistance. Engage closely with our community while providing timely support.

In this exciting role, you will help players navigate their account queries, gameplay issues, and other game-related questions. By gathering valuable feedback, you can influence future updates while ensuring players feel heard. Your contributions to quality and productivity will directly enhance player satisfaction and support Amber's commitment to service excellence.

Key Responsibilities
Support players in live gaming environments
Diagnose and solve various player issues with empathy
Stay informed about game features and updates
Monitor quality targets and provide feedback
Maintain high levels of KPI performance

Requirements:
Fluent in Traditional and Simplified Chinese, and English
1+ years of experience in customer service
Expertise in contact center operations and tools
Passionate about video games and player experience
Rapid-paced work workplace adaptability

Become an integral part of Amber's mission to deliver unparalleled support to the gaming community!

📌 Bilingual Gaming Support Agent Montreal
🏢 Amber
📍 Montreal