Become a Customer Service Representative in our thriving casino environment, focusing on delivering stellar guest interactions. Utilize your skills to promote actions and event information effectively.

Your primary responsibility will be to foster robust guest relationships through courteous and efficient service. You will tackle guest inquiries, support marketing efforts, and manage the coat check area. Your professionalism and ability to work under pressure are key to maintaining a positive guest experience.

Key Responsibilities
Provide courteous service while interacting with guests
Promote ongoing casino promotions and events
Resolve guest complaints or escalate to management
Assist guests in understanding game rules and promotions
Ensure privacy and confidentiality of guests' information

Requirements:
High School Diploma is required
Prior experience in guest services is advantageous
AGLC certifications including Proserve and Lotto Learn
Knowledge of Microsoft Office tools required
Willingness to work versatile schedule as needed

Support our commitment to excellent service and guest satisfaction as part of our casino team.

📌 Customer Service Representative In Casino Calgary
🏢 Kaizen Lab
📍 Calgary