Become a key contributor at Canadian Tire Services as an Operations Analyst, excelling in budgeting, forecasting, and staffing analysis within the contact centre. Bring your problem-solving skills to foster operational efficiency.

The Operations Analyst role plays an essential part in the Operational Analytics & Insights team. You will support contact centre management in reaching service and budget goals, enhancing customer experiences through data-driven recommendations. Your expertise will help streamline staffing projections and capacity planning efforts.

Key Responsibilities
Support management with budgetary monitoring and goal achievement
Create and continually improve staffing models
Maintain performance dashboards for leadership review




Track spending against approved budgets
Provide recommendations for operational improvements

Requirements:
Relevant degree or diploma in Business Analytics or similar
Excellent analytical and critical thinking skills
Advanced proficiency in Excel, Power BI, and SQL
Familiarity with Databricks and Tableau is advantageous
Ability to build effective relationships across teams

Utilize your expertise in budgeting and analysis at Canadian Tire for a rewarding career journey.

📌 Budgeting And Staffing Operations Analyst Welland
🏢 Canadian Tire Bank
📍 Welland