Join the ALDO Group as an Advanced IT Support Analyst Level II, where you'll manage IT service excellence and enhance user satisfaction across stores and headquarters. As part of this energetic role, you'll directly address escalated IT incidents while ensuring timely resolutions and maintaining superior service levels. Training junior analysts will be a key function while you provide essential technical support and contribute to ongoing IT projects.
Your keen insight into emerging technologies will drive cutting-edge solutions. Key Responsibilities:
Provide advanced IT support via JIRA Service Desk
Assist with onboarding current technology solutions
Maintain processes and documentation for consistency
Train Level I analysts to improve service quality
Monitor ticket trends and propose solutions Requirements:
3 to 5 years of IT technical support experience
Fluent in both French and English
Demonstrated problem-solving abilities
Strong documentation and communication skills
Availability for after-hours support Merge your technical skills with a commitment to customer satisfaction at the ALDO Group.
📌 Advanced It Support Analyst With Aldo Group Montreal
🏢 Aldo Group
📍 Montreal
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