Front Office Manager

Are you outgoing and energized to create great guest experiences, and results driven? If yes, you could be our next Front Office Manager!

Summary of Responsibilities:
Ensure service standards are met and exceeded and actively seeking feedback and follow up on Guest comments
Strong ability to work effectively amongst a large management team with shared responsibilities
Actively seeks feedback and following up on Guests comments
Develops and implements current systems and standards to improve guest experience
Overseeing the Group and Conventions from a Front Office perspective from the pre-convention to post-convention stage
Participates and assists with rooms inventory, Yield and Revenue Management including setting daily sell strategies, rates and price points
Acts as liaison with key departments (Housekeeping, Guest Services, Reservations, Revenue Management) to ensure a seamless arrival, stayover and departure process
Participates in interviewing, recruiting of new team members and development and growth of existing team members
Robust knowledge of emergency procedures and general crisis situation procedure
Supports company and hotel policies and procedures including the promoting and participation of Employee Engagement,



Sustainable practices and Health & Safety initiatives
Regularly reviews changing luxury standards and experience trends to improve guest experience
Participates in scheduling, supervising and training Front Office staff including performance evaluations and development reviews
Manage room inventory and expenses to achieve profitability targets
Other duties as assigned

Qualifications:
2 years in Assistant Front Office Manager experience required
Experience in hospitality industry
Excellent organizational skills and attention to detail
Robust communication skills - oral and written
Excellent interpersonal skills
Displays a team philosophy and leads by example
Excellent problem solving skills
Ability to remain calm under pressure
Flexible to work various shifts including weekends and holidays.

Physical Aspects of Position include but are not limited to the following:
Constant standing and walking throughout shift

Job Types: Full-time, Permanent

Pay: $50,000.00-$65,000.00 per year

Education:
Secondary School (required)

Experience:
Hotel Front Desk : 2 years (required)
Management: 2 years (required)

Location:
Calgary, AB T1Y 7E3 (preferred)

Work Location: In person

📌 Front Desk Manager Calgary
🏢 Divya Sutra Plaza and Conference Centre
📍 Calgary