Job Overview
We are seeking a friendly, professional, and reliable Front Desk Agent to join our hotel team. As the first point of contact for our guests, you will play a key role in creating a welcoming and positive experience from check-in to check-out. This role is ideal for someone who thrives in a fast-paced workplace and enjoys delivering excellent customer service.
Responsibilities
Greet guests warmly and provide effective check-in and check-out services
Handle reservations, cancellations, and room assignments accurately
Respond to guest inquiries, requests, and concerns in a timely and professional manner
Manage phone calls and emails, directing inquiries appropriately
Process payments and maintain accurate records using hotel systems
Coordinate with housekeeping and maintenance to ensure guest satisfaction
Maintain a clean, organized, and skilled front desk area
Provide local recommendations and general information to guests
Qualifications
Previous customer service or hospitality experience preferred
Solid communication and interpersonal skills
Ability to multitask and remain organized in a fast-paced environment
Comfortable using computer systems and booking software
Professional appearance and positive attitude
Flexible availability, including evenings, weekends, and holidays
This will be a Full time position
Pay: $16.00-$18.00 per hour
Expected hours: 40.0 per week
Perks:
Dental care
Discounted or free food
Extended health care
Flexible schedule
On-site gym
On-site parking
Paid time off
Relocation assistance
Wellness program
Ability to commute/relocate:
Calgary, AB T1Y 7E3: reliably commute or plan to relocate before starting work (preferred)