Duties and Responsibilities

· Maintain a warm and friendly demeanor at all times with guests and associates;

· Comply with all company standards and brand standards

· Interact with all guests during check-in and check-out procedure;

· Create and cancel reservations as required, handle check in and check outs;

· Greet all incoming and outgoing calls in a professional and timely manner;

· Review logbook, and emails daily and complete all tasks on checklist;

· Maintain proper operation of Front Desk telephones, be familiar with daily sell rates;

· Balance and prepare individual paperwork for closing of shift with hotel standards;

· Work closely and maintain proper communication with all hotel departments;

· Handle guest registration and room assignments, accommodating special requests whenever possible;

· Handle guest check-ins/check-outs in accordance with hotel credit/cash handling policies in an productive and friendly manner;

· Resolve customer complaints; assist customers in all inquiries in connection with hotel services, in-house events, directions, local attractions, check cashing, gift shop, safety boxes etc.;





· Perform other duties assigned by supervisor or department manager.

Job Requirements

· Experience working in a customer service role is an asset. Demonstrated exceptional guest/customer service skills with a passion for anticipating and exceeding guest expectations.

· Computer literate in Word and Excel. PEP experience is an asset.

· Results oriented with the ability to be flexible and work well in a busy and demanding environment.

· A self-motivated individual with the ability to problem solve, initiate action, and complete projects in a timely manner with minimal supervision.

· Must be friendly, energetic, and enthusiastic and self-motivated, with a professional appearance.

· Available to work nights, weekends and/or holidays as required,

Pay: $21.70 per hour

Advantages:
Dental care
Disability insurance
Extended health care
Life insurance
In office parking
Paid time off
Vision care

Ability to commute/relocate:
Mississauga, ON L4V 1A3: reliably commute or plan to relocate before starting work (required)

Experience:
Hotel: 1 year (required)

Work Location: In person

📌 Front Desk Agent Part Time Mississauga
🏢 Hampton Inn & Suites by Hilton Toronto Airport
📍 Mississauga