About the Role

We are seeking an experienced Service Transformation Consultant (STC) to play a key role in driving innovation and digital delivery within a large public-sector organization.

You'll work closely with senior leaders, transformation teams, and delivery partners to enhance user experience, streamline services, and modernize operations. This is a unique prospect to influence change at scale and support the shift toward agile, human-centred, and data-driven practices.

Responsibilities

As a Service Transformation Consultant, you will:
Provide expert guidance on digital delivery, agile product development, and service transformation.
Coach and mentor executive leadership teams on organizational change, governance, and capacity building.
Support and lead product/platform teams from discovery to continuous improvement.
Facilitate strategic workshops and conversations to align diverse stakeholder needs.
Develop and present frameworks, models, and briefing materials for senior executives.
Build and measure digital capability, culture, and transformation outcomes.

Requirements
Proven experience in digital transformation,



service design, and agile delivery.
Robust background advising or coaching senior leadership on organizational change.
Experience with large-scale transformation projects in either public or private sector.
Skilled in facilitation, executive coaching, and stakeholder engagement.
Knowledge of human-centred design and modern data practices.
Eligible for Enhanced Security Clearance (RCMP Top Secret may be required later).

Contract Details
Duration: 1 year (with potential extension up to 2 years)
Hours: Full time (7.25 hrs/day), flexibility as required
Work Arrangement: Remote-first; occasional travel to Alberta for workshops or field research

Application Process
Submit your resume and cover letter directly through Indeed.
Resumes must include two project examples demonstrating your expertise in digital transformation (with details on project scope, sector, budget, methodology, and tools).
Shortlisted candidates will be contacted for interviews in August 2025.

📌 Service Transformation Consultant Stc Toronto (Canada)
🏢 Recutify
📍 Canada