Company Overview

Kent Building Supplies has been dedicated to providing exceptional service, expert knowledge, and quality products to help customers achieve their building and renovation goals for over 45 years. With a network of retail locations and a strong presence across multiple communities, we are committed to being the go-to source for home improvement needs through our stores, online platform, and comprehensive services.

Job Summary

We are seeking an energetic and motivated Bilingual Customer Service Associate to join our Customer Service team based out of our Head Office in Saint John, NB. Reporting to the Customer Service Team Lead, the Customer Service Associate must assist customers in processing their requests and ensure the data is accurate.

Wage range for this role is $16.10 - $18.00.

Responsibilities
Acts as primary liaison between the customer and operations to provide the customer with product support and inquiries, answering questions, resolving order or account issues on Email, Chat and Phone
Maintains records of history for all customer interaction in the customer service tool
Identifies sales leads and potential opportunities
Meets customer service targets




Handles customer complaints and takes appropriate measures to ensure customer satisfaction and resolution
Applies customer service to all customer interactions through all channels
Ad hoc tasks as required

Qualifications
Call Center & Customer Service experience an asset
Strong verbal and written communication skills
Active listening skills to determine customer needs and a best course of action
Proven problem-solving skills
Flexibility and adaptability to work in a rapid-paced environment
Technical proficiency with call center systems, including customer relationship (CRM) platform experience an asset
Must be able to work well with a team and independently
Available to work flexible schedule/shift work
Bilingual (English, French)

Join us as a Bilingual Customer Service Associate and be part of a dynamic team dedicated to delivering exceptional service while growing your skills in a vibrant setting!

Pay: $16.10-$18.00 per hour

Benefits:
Dental care
Disability insurance
Employee assistance program
RRSP match
Vision care

Work Location: In person

📌 Customer Service Associate Bilingual Saint John (Canada)
🏢 Kent Building Supplies
📍 Canada