Join Convergence Networks as a Technical Support Administrator in Ottawa, emphasizing excellent customer interaction and IT problem-solving skills. Engage effectively with clients through multiple channels to address IT requests promptly. This Service Desk Administrator position focuses on delivering proactive support as you troubleshoot various technical issues. With 2+ years of experience in the IT sector, you’ll manage high volumes of requests, ensure customer satisfaction, and maintain detailed records of interactions. This rapid-paced role rewards your eagerness to learn and grow. Key Responsibilities:
Address inbound customer calls and emails for support
Troubleshoot and resolve help desk tickets efficiently
Escalate complex issues to senior IT staff as necessary




Track and document all communications and problem resolutions
Ensure positive customer experiences through effective service Requirements:
High school diploma or equivalent
Over 2 years’ experience in service desk or technical support
Proficient in network troubleshooting and Microsoft tools
Robust problem-solving and communication skills
Eagerness to adapt and learn in a energetic environment Leverage your technical skills as a contributor to Convergence Networks’ customer support team in Ottawa. #J-18808-Ljbffr

📌 Technical Support Administrator At Convergence Ottawa (Canada)
🏢 Convergence Networks
📍 Canada