Overview

Cochrane Automotive Repair is looking for a motivated, customer-focused Service Advisor to join our growing automotive repair shop in Edmonton.

You will be the main connection between our customers and technicians—helping customers understand their vehicle needs, preparing estimates, booking appointments, and following up on recommended repairs.

What you’ll do:
Greet customers and provide friendly, skilled service
Answer phone calls, texts, and online appointment requests
Prepare estimates and explain repairs in clear, simple language
Review digital vehicle inspections with customers
Schedule appointments and coordinate work with technicians
Follow up on declined or deferred work
Invoice completed repairs and take payments
Build long-term customer relationships and help grow shop sales

Duties
Automotive service advisor experience is preferred
Robust customer service and sales skills
Comfortable explaining vehicle repairs and maintenance
Organized, reliable, and able to work in a busy shop environment
Experience with AutoLeap or similar shop software is an asset
Valid driver’s licence required

Experience
Previous dealership experience or automotive service background highly preferred
Robust mechanical knowledge with an understanding of automotive repair processes




Proven customer service skills with the ability to communicate technical information clearly and professionally
Experience in sales or upselling techniques that focus on customer satisfaction and value addition
Familiarity with cash handling procedures and point-of-sale systems
Knowledge of automotive parts, repairs, and maintenance services is a plus
Ability to work in a fast-paced environment while maintaining attention to detail

Pay: This is a commission-based position with strong earning potential. Compensation will be discussed based on experience, performance, customer service, and sales results.

If you enjoy helping people, understand automotive repairs, and want to grow with a professional local shop, we would like to hear from you.

Please apply with your resume and a short note about your service advisor or automotive experience

Join us as a Service Advisor and be part of a team that values energy, expertise, and excellent service! Your dedication will help us deliver top-tier automotive care while advancing your career in a supportive, growth-oriented setting.

Pay: $22.73-$44.41 per hour

Advantages
Dental care
Extended health care

Work Location: In person

📌 Service Advisor — Automotive Repair Shop Edmonton
🏢 Garry Auto Repair
📍 Edmonton