Join Euna Solutions as an Associate Support Analyst, bridging technology and public service in this engaging hybrid role. Deliver timely support and solutions for government organizations using our software. In the Associate Support Analyst role, you will be pivotal in ensuring customer satisfaction for our core products. Ideal candidates will have up to 1 year of experience in a technical support role and a robust commitment to improving customer experiences. Tasks include troubleshooting, documenting interactions, and collaborating with peers to improve service delivery. Key Responsibilities:
Own the support experience for incoming customer inquiries
Diagnose software issues while following proper procedures
Document all support interactions thoroughly in Zendesk




Develop internal FAQs and knowledge articles as you learn
Collaborate with team members to enhance troubleshooting methods Requirements:
Up to 1 year of experience in a technical support setting
Robust written and verbal communication skills
Familiarity with CRM systems or ticketing tools
Basic technical knowledge of software and connectivity
Customer-first mentality and drive for excellence Strengthen your technical skills while making a difference in public services at Euna Solutions. #J-18808-Ljbffr

📌 Associate Support Analyst For Government Software Oakville (Canada)
🏢 Eunasolutions
📍 Canada