Job Overview

We are seeking a dedicated and professional Customer Service Representative (CSR) to join our team. This role is primarily responsible for handling inbound calls from drivers and addressing inquiries related to contractual agreements. During non-peak contract call times, this position will also support delivery requests via phone and email.

The ideal candidate is an excellent communicator who can manage multiple responsibilities, provide explicit guidance, and deliver outstanding customer service in a fast-paced environment.

Responsibilities

Driver Contract Support
Handle inbound calls from drivers in a professional and courteous manner
Document all interactions clearly and accurately in the system
Escalate complex or unresolved contract-related issues to the appropriate department

Delivery Request Support (During Off-Call Time):
Manage delivery requests via phone and email
Coordinate and provide updates regarding delivery scheduling and status
Communicate effectively with drivers and internal teams to ensure timely resolution
Maintain accurate records of all delivery-related communications

General CSR Duties:
Data entry and account updates




Follow-up calls and email correspondence
Issue resolution and complaint handling
Maintain up-to-date knowledge of company contracts, policies, and procedures

Requirements
High school diploma or equivalent (Associate’s degree preferred)
Previous customer service or call center experience preferred
Strong verbal and written communication skills
Proficiency in Microsoft Office applications and general computer skills for data entry and documentation
Robust organizational skills with the ability to manage multiple tasks
Proficient in basic computer systems and CRM software
Ability to work independently and as part of a team in a quick-paced environment

Work Environment & Schedule
In Person Office environment
Extended periods of phone and computer use

Job Types: Part-time, Fixed term contract

Pay: $21.00-$23.00 per hour

Expected hours: 40.0 per week

Advantages
Casual dress
Dental care
Extended health care
Life insurance

Location:
Chilliwack, BC V2R 5N8 (required)

Work Location: In person

📌 Customer Service Representative Chilliwack
🏢 Load Warrior Logistics
📍 Chilliwack