Customer Service Executive (French Bilingual)

Downtown Toronto (In office)

Join a global financial services firm with an award-winning trading platform and strong focus on growth, development, and internal mobility.

What We Offer
Market-competitive salary + bonus potential
15 days vacation + birthday leave
RRSP contributions + Health & Dental perks
LinkedIn Learning + career development opportunities
Modern downtown Toronto office

About the Role As a Customer Service Executive, you’ll support clients across Canada and global markets, working closely with teams in Toronto, London, and APAC. You’ll play a key role in delivering exceptional client experiences and maintaining smooth day-to-day operations.

Key Responsibilities
Handle inbound client inquiries via phone, email, live chat, and messaging
Deliver high-quality, timely support and act as a brand ambassador
Provide product guidance to help clients maximize platform usage
Collaborate with global teams across multiple regions
Resolve or escalate client issues efficiently
Maintain accurate client records and meet KPI/SLA targets
Assist with client payment-related queries

Schedule & Work Arrangement
On-site role (5 days/week in office)
9:30 AM – 5:30 PM (shifts may differ during training period)





Qualifications
Bilingual: English + French (required)
Strong communication and problem-solving skills
Client-focused mindset with attention to detail
Interest in financial services/trading environment
Degree in Business, Finance, Economics, or related field (preferred)

Additional Requirements
Ability to complete UK regulatory assessment and Australian RG146 certification within 6 months of hire
Ongoing commitment to certification and compliance standards

CMC Markets is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of gender, sexual orientation, marital or civil partner status, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief, disability, or age. Job Types: Full-time, Permanent

Pay: $55,000.00-$57,500.00 per year

Advantages
Company events
Dental care
Disability insurance
Extended health care
Life insurance
Paid time off
RRSP match
Vision care

Ability to commute/relocate:
Toronto, ON: reliably commute or plan to relocate before starting work (required)

Language:
French (required)

Work Location: In person

📌 Customer Service Executive Bilingual French Ote Toronto
🏢 CMC Markets
📍 Toronto