At La Senza, we celebrate confidence, community, and creativity. Our stores are team-oriented spaces where we empower women, customers, and teammates to feel amazing in their own skin. You’ll join a high-energy team, learn fast, lead boldly, and have fun doing it.

The impact you’ll make

As Key Holder, you’re a trusted leader who helps drive sales, inspire the team, and deliver exceptional in-store experiences. You partner closely with store management to ensure flawless execution of day-to-day operations, uphold brand standards, and foster a safe, positive, and inclusive workplace. You lead with confidence, demonstrate La Senza’s selling behaviors, and bring the brand to life for every customer.

What you’ll do

- Lead by example to deliver exceptional, positive customer experiences and model company selling behaviors.
- Drive personal sales performance and support overall store results through strong product knowledge and customer engagement.
- Partner with management to coach associates, promote teamwork, and reinforce La Senza’s selling model across all zones.
- Assist in recruiting, training, and developing associates to maintain a strong, confident team.
- Promote a positive work setting; help resolve associate relations issues by using La Senza’s coaching approach.
- Support execution of company initiatives and communicate action plans that drive sales and operational excellence.
- Manage and resolve customer concerns quickly and professionally to protect the brand experience.
- Support inventory accuracy and loss-prevention efforts by following all standard operating procedures, including damages, transfers, and compliance-related items.
- Execute visual merchandising updates and ensure the sales floor is full, abundant,



and aligned with brand presentation standards.
- Assist with opening and closing duties, including cash handling, daily sales reconciliation, and end-of-day reporting.
- Support a safe working setting by following all Health & Safety policies.
- Lead with professionalism, brand pride, and behaviors that reflect the Company’s values.

What you bring

- Previous retail or supervisory experience with a strong focus on customer service and sales.
- Proven ability to lead by example and foster a culture of confidence, inclusion, and teamwork.
- Robust communication and problem-solving skills with a collaborative mindset.
- Business acumen with the ability to interpret results and adjust quickly.
- Organizational and time-management skills to manage competing priorities.
- Flexibility to work a retail schedule (days, evenings, weekends, holidays).
- Professional demeanor that represents the La Senza brand and values.

How we’ll support you

- Competitive pay and a 50% employee discount — share the confidence with your wardrobe.
- Ongoing training, development, and opportunities to grow into future leadership roles.
- Recognition programs and a values-driven culture where your voice matters.
- An inclusive, safe, and supportive environment built on teamwork and respect.

Our leadership DNA (how we show up)

- Inspire & include: Recognize wins, build confidence in others, and celebrate teamwork.
- Own the outcome: Deliver results through operational excellence and customer focus.
- Stay curious: Learn, adapt, and seek opportunities to grow.
- Lead safely: Model company policies and maintain a safe, compliant environment.

La Senza is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all associates.

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📌 PT Key Holder (Lethbridge)
🏢 La Senza
📍 Lethbridge