Role Summary

The Customer Service Representative is the first point of contact for Challenger customers from the initial booking, throughout transit, and until freight has successfully delivered. In addition, the Customer Service Representative interacts and communicates with internal partners to ensure the best possible customer service is provided from the start to end of transit for each customers’ loads.

Hours of Work

Monday to Friday, 1:30pm – 10:00pm

Work Arrangement

In office

Position Type

Non-Union

Employment Status

Permanent

Compensation

Salary: $45,000
Shift premium: $1,500 annually

Work Location & Setting

300 Maple Grove Rd, Cambridge ON, N3E 1B7
Office environment

Key Accountabilities
Email communication to external customers, shippers and consignees, and internal partners such as Driver Coordinators, Planners, Sales Representatives, Traffic and Management
Book pickup and delivery appointments and schedule as required
Notify external and internal customers of late arrival
Trace loads, inquire on rates and capacity
Answer incoming calls and transfer appropriately
Data enter orders via EDI or manually inputting into the system




Enter pickup/delivery times once recording details pertaining to all departments and shipper, consignee and driver have been confirmed
Supply accurate information/updates through online portals for various customers and weekly reporting
Trouble shoot problems including rescheduling and cancellation of loads
Maintain customer profiles and ensure all special requirements are noted in profile and the order

Qualifications

We’re looking for someone who brings:

Education & Experience
Minimum 2 years’ experience in a corporate customer service
High School Diploma or GED (Post-Secondary Degree or Diploma considered an asset)
Experience in the transportation industry considered an asset

Skills & Attributes
Commitment to customer satisfaction and a customer focused mentality.
Strong computer skills.
Excellent communication skills.
Strong organizational skills and the ability to work on multiple tasks simultaneously.
Creative and effective problem-solving ability.
Well-organized, enthusiastic, skilled and a positive team member.
Commitment to customer satisfaction and customer focused
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📌 Afternoons Customer Service Representative Challenger Cambridge (Canada)
🏢 Fastfrate Group
📍 Canada