Become a Bilingual Customer Service Agent in Mississauga and support customers through a flexible hybrid model. Leverage your French and English skills in managing customer orders and inquiries effectively.
This full-time, permanent opportunity allows you to work with a well-established company specializing in industrial tools since the 1950s. Solid candidates will have a minimum of three years' experience in order management and excellent customer service skills to meet varied customer needs.
Key Responsibilities:
• Answer incoming calls regarding customer parts and machines
• Manage and process customer orders accurately
• Resolve customer issues with professionalism and tact
• Collaborate with a team to enhance service delivery
• Maintain records of customer interactions and transactions
Requirements:
• 3 years or more in an order management role
• Must be bilingual in English and French
• Proven troubleshooting and customer focus
• Familiarity with MS Office and Lotus Notes
• Excellent communication and interpersonal skills
Utilize your exceptional bilingual abilities to enhance the customer experience in Mississauga.
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