About the RoleOur client seeks a detail-oriented and customer-centric Client Support Representative to join their team in Kimberley. This role is vital for providing exceptional support and building lasting relationships with clients. You will be responsible for addressing client needs, resolving inquiries, and ensuring a smooth customer experience across all touchpoints. This is an excellent opportunity to contribute to a company that values its clients and offers a collaborative work environment with the benefit of a hybrid work arrangement in the Northern Cape.Key ResponsibilitiesRespond to client inquiries via phone, email, and chat, providing clear and concise solutions.Assist clients with account management, product inquiries,



and technical troubleshooting.Maintain accurate and up-to-date client records in the CRM system.Identify and elevate priority issues to ensure timely resolution.Gather client feedback to contribute to service improvement initiatives.RequirementsProven experience in a client support or customer service role.Strong communication and problem-solving skills.Proficiency in using CRM software and standard office tools.Ability to manage multiple client interactions effectively.A proactive and empathetic approach to client service.BenefitsCompetitive salary with potential for bonuses.Hybrid work model providing work-life balance.Comprehensive health and wellness perks.Opportunities for professional development and skill enhancement.A friendly and supportive team atmosphere in Kimberley .#J-18808-Ljbffr

📌 Bilingual Client Support Representative (Winnipeg)
🏢 Foresters Financial
📍 Winnipeg