Lead the Technology Services team at East Coast Credit Union in Nova Scotia, enhancing technology efficiency and security for employees. As a Technology Services Manager, you will oversee operations and implement solutions for improved experiences.

This key role reports to the Senior Manager of IT & Innovation, where you will leverage expertise in IT and service delivery. Your responsibilities include team training, service oversight, and relationship management to cultivate a high-performing technology workplace within the credit union.

Key Responsibilities:
Coach and develop the technology services team
Ensure effective service coverage and scheduling
Manage escalations and third-party vendor performance
Analyze performance metrics to drive improvements
Facilitate self-service capabilities and knowledge management

Requirements:
Bachelor’s Degree in Information Technology
5 years of relevant IT leadership experience
Background in helpdesk or operational roles
Solid analytical and communication abilities
Self-starter with excellent judgment and ethics

Make a significant impact on technology services in a supportive community workplace at East Coast Credit Union.
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📌 East Coast Credit Union Technology Manager Halifax Regional Municipality
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📍 Halifax Regional Municipality