- Be the heartbeat of Quince! Connect with customers via chat, email, phone, and social channels. Solve problems with empathy, guide them authentically, and share insights that improve our service. Grow your career with clear paths in specialization, leadership, and training while building trust and loyalty every day

- Own each customer interaction from start to finish, ensuring clarity, care, and confidence

- Resolve issues with empathy, turning challenges into positive experiences

- Navigate tools efficiently while keeping the human touch

- Share insights and recurring patterns to help improve the experience

- Become a product expert to guide customers authentically

- Impactful work shaping customer loyalty

- Culture of ownership and autonomy

- Continuous growth in a quick-paced, luxury-brand environment

- Beautiful products, transparent pricing, and happy customers

- Growth Opportunities:
- Specialist Tracks: Category Expert (Home, Jewelry, Health/Wellness)

- Leadership Tracks:



Senior Associate → Team Lead → CX Manager

- Enablement Tracks: Quality & Training or Workforce Management

- This position starts on Monday, October 26th- Ownership: Takes full responsibility for outcomes and anticipates customer needs

- Empathy & Brand Ambassadorship: Builds loyalty through warm, polished, and authentic interactions

- Digital Intelligence: Comfortable adopting new tools to enhance service

- Adaptability: Thrives amid change while maintaining calm and consistency

- Bilingual in French and English - both written and spoken

- High School diploma or GED

- Proven ability to build relationships and resolve issues effectively in a remote environment while communicating clearly and professionally

- Dedicated, quiet workspace and reliable high-speed internet (75+ Mbps download / 10+ Mbps upload)

- Minimum 2 years of customer service experience

📌 Customer Experience Specialist (French Bilingual) (Canada)
🏢 Quince
📍 Canada