Sales & Booking Specialist (U.S./Canada/UK background is required)

Application Deadline: 10 October 2026

Department: Operations

Employment Type: Full Time

Location: Toronto

Compensation: $8.00 - $10.00 / hour

Description

- Handle inbound calls and inquiries from prospective and existing customers.
- Respond professionally and promptly to customer questions regarding services, pricing, availability, and next steps.
- Understand customer needs and recommend appropriate services.
- Clearly communicate the company's services, pricing, benefits, and value proposition.
- Build rapport with customers and create a positive sales experience.
- Convert qualified leads and inquiries into booked service appointments.
- Proactively guide customers through the booking process.
- Identify customer needs, concerns, and potential objections.
- Handle objections confidently and work toward closing pending opportunities.
- Follow up with leads who have not yet booked.
- Identify appropriate upselling and cross-selling opportunities.
- Maximize opportunities to increase customer value while maintaining a customer-focused approach.
- Maintain strong customer satisfaction throughout the sales process.
- Coordinate service appointments with internal teams and ensure accurate scheduling.
- Confirm appointments and communicate relevant information to customers and internal teams.
- Maintain accurate records of customer interactions, leads, bookings, and follow-ups.
- Keep the sales pipeline organized and up to date.
- Monitor pending opportunities and proactively follow up to move leads toward booking.
- Ensure no qualified lead or customer inquiry is left without appropriate follow-up.




- Consistently meet or exceed individual weekly and monthly sales and booking targets.
- Maintain strong call-to-booking conversion rates.
- Track and manage assigned leads and opportunities.
- Monitor individual performance metrics and identify opportunities for improvement.
- Contribute to customer retention and repeat business through professional and effective communication.

Hard Requirements:

- At least 1 year of proven experience in sales, call center, inside sales, appointment setting, customer service, or another high-volume phone-based role.
- Demonstrated ability to convert inbound inquiries into appointments, sales, or other measurable outcomes.
- Strong closing and objection-handling skills.
- Excellent verbal communication and active listening skills.
- Confident and professional phone presence.
- Comfortable working in a fast-paced, metrics-driven environment.
- Highly organized and detail-oriented.
- Reliable, self-motivated, and performance-focused.
- Strong follow-up skills and ability to manage multiple opportunities simultaneously.
- Tech-savvy and comfortable using Google Workspace, CRM systems, scheduling platforms, and similar tools.
- Must have grown up in the United States, Canada, or the United Kingdom.
- Open to expatriates who have relocated abroad and are currently working or living remotely.
- Must be comfortable communicating with North American clients and working within North American business processes.
- Previous experience in construction, restoration, environmental services, or a related industry.

Schedule:

HOURS/WEEK:

- 40 Hours/Week
- Monday-Friday 9:00AM-8:00PM EST
- Should be open to schedule including weekends and holidays

Offer and Perks:

- Weeks 1–8: $8 USD/hour
- Weeks 9-16: $9 USD/hour
- Weeks 17 onwards: $10 USD/hour

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📌 Sales & Booking Specialist (U.S./Canada/UK background is required) (Toronto)
🏢 WorkStaff360
📍 Toronto