- Manage the private dining process from initial inquiry through planning, execution, and post-event follow-up.
- Generate new and repeat private dining, corporate event, social event, banquet, and catering business while building relationships with existing clients.
- Actively manage the sales pipeline, including inquiries, prospects, tentative bookings, confirmed events, and future business opportunities.
- Respond promptly and professionally to private dining inquiries by phone and email, providing menus, availability, event options, and recommendations.
- Build relationships with corporate clients, local businesses, community contacts, and social clients to generate new and repeat business.
- Work closely with regional sales leadership to identify opportunities, develop accounts, and increase private dining revenue.
- Coordinate menus, beverage selections, guest counts, timelines, special requests, and event logistics.
- Maintain event contracts, function details, client correspondence, and event documentation through Tripleseat and applicable restaurant systems.
- Ensure restaurant management, culinary teams, and service teams have complete and accurate information for every event.
- Lead or support private dining events on-site, greeting hosts and ensuring service, timing, food quality, and guest experience meet expectations.
- Follow up with clients after events to gather feedback, strengthen relationships, and encourage repeat business.
- Maintain accurate guest and account information within event booking and reservation systems and produce event and sales reports as required.
- Support the General Manager and Assistant General Manager with daily restaurant operations and front-of-house leadership.
- Maintain a strong presence on the restaurant floor during service, supporting hosts, servers, bartenders, and other front-of-house team members.
- Coach, train,



and develop employees while reinforcing service standards, accountability, and performance expectations.
- Assist with interviewing, onboarding, scheduling, and ongoing employee development.
- Ensure established standards for food, beverage, hospitality, cleanliness, sanitation, safety, and restaurant presentation are consistently maintained.
- Resolve guest concerns professionally and proactively.
- Identify opportunities to strengthen guest loyalty, increase restaurant sales, and improve the overall dining and event experience.
- Support opening, closing, and manager-on-duty responsibilities as required.
- Collaborate closely with culinary and restaurant leadership to ensure strong communication and consistent execution across regular service and private events.

Requirements

- Minimum three to five years of restaurant management and event coordination experience within a fine dining or upscale restaurant environment.
- Strong background in front-of-house restaurant operations with exposure to private dining, event sales, banquets, catering, or restaurant events.
- Demonstrated ability to build guest and client relationships and contribute to new and repeat business.
- Proven ability to lead front-of-house teams and maintain high standards within a busy restaurant environment.
- Strong understanding of elevated food, beverage, and service standards.
- Experience coordinating corporate events, celebrations, private parties, dinners, receptions, and other hospitality events.




- Excellent client relationship, communication, and interpersonal skills.
- Highly organized with the ability to manage multiple events, deadlines, guest requests, and operational priorities simultaneously.
- Strong attention to detail and the ability to translate event requirements into clear operational plans.
- Confident leadership presence with the ability to coach and support restaurant teams.
- Comfortable working in a fast-paced, guest-facing environment where priorities can change quickly.
- Experience using event booking, reservation, or restaurant management systems.
- Tripleseat experience is considered an asset.
- Proficiency with Microsoft Office and general business technology.
- Degree or diploma in Hospitality Management, Business Administration, Event Management, or a related discipline is considered an asset.
- Flexibility to work evenings, weekends, and holidays based on restaurant and event schedules.

Corporate Culture

- Base salary of approximately $70,000.
- Commission and performance-based bonus opportunities.
- RRSP program with company matching.
- Paid vacation and time off.
- Dining and event discounts.
- Professional development and career advancement opportunities.
- The chance to take ownership of private dining business while playing an active role in the day-to-day leadership of an established upscale restaurant.
- A highly visible role combining relationship building, sales, events, guest experience, and restaurant operations.
- A hospitality-focused culture where service, quality, team development, and the guest experience remain at the centre of the operation.
- The opportunity to build long-term corporate and social client relationships while contributing directly to restaurant and private dining growth.

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📌 Private Dining Sales & Operations Manager - Fine Dining (Toronto)
🏢 JRoss Recruiters
📍 Toronto