Location: La Prairie, Lévis, Plessisville, or Beauce
Employment Type: Permanent, Full-Time (35 hours/week)
Work Model: Hybrid (1 day per week in the office)

Our client, a leading property and casualty insurance provider serving both individuals and businesses, is experiencing significant growth and is seeking a Training & Audit Specialist, Commercial Insurance .

This strategic role offers the opportunity to play a key part in employee development, continuous improvement initiatives, and the maintenance of high standards of quality and compliance across the organization.

Your Role

As a Training & Audit Specialist, you will be responsible for:

- Conducting file audits to ensure quality standards and compliance with established practices;
- Evaluating the customer experience and advisory quality through call monitoring and analysis;
- Ensuring the consistent application of company policies, procedures, and industry standards;
- Collaborating with managers and team members to provide feedback and support career development;
- Identifying opportunities for improvement and contributing to the optimization of processes and tools;
- Supporting training, coaching,



and mentoring activities to enhance employee performance and maintain quality standards.

Qualifications

- AMF Commercial Insurance Certificate (required);
- Minimum of five (5) years of experience in commercial insurance as a generalist;
- Strong knowledge of the Microsoft Office Suite;
- Excellent presentation and facilitation skills;
- Strong analytical abilities and attention to detail;
- Collaborative mindset with a commitment to continuous improvement.

What Our Client Offers

- Permanent, full-time position;
- Competitive salary starting at $75,000+ , based on experience;
- Annual bonus of up to 6%;
- Hybrid work environment;
- Defined benefit pension plan with employer contributions;
- Annual wellness allowance;
- Home office setup allowance;
- Virtual healthcare services and Employee Assistance Program;
- Minimum of four (4) weeks of vacation;
- Paid personal and sick days;
- Career growth opportunities within a growing organization;
- Employee discounts on home and automobile insurance.

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📌 Training and Audit Specialiste, Commercial Insurante (La Prairie)
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📍 La Prairie