Operations Manager As an Operations Manageryou will lead and guide a team of Care Experience Coordinators that support Blooms Digital

Healthand

Home

Care Services.

Inthisleadership roleyouwilloptimizethe effectiveness andefficiency of theteam, creatingan environmentthatis conducivetoindividual andteamgrowththroughcoaching, mentoringand engagingstaff.

Youwill drive your teams effectiveness on supporting Blooms mandate of providing patients, families,Care Pros, and Partners with the

Best

Care Experienceinthe

Home

Health Care Sector.

Primary

Duties: Intake Coordination and Care Pro/Client

Management: Develops master schedule and manages ongoing staffing needs,while ensuring an appropriate match between clientand the abilities/restrictions of field staff (client satisfaction calls within 24 hrs of first shift) Communicatewithfieldstaffandyourteamofcoordinatorstoensure excellent customerservicetoallclients WorkcloselywithHRtorecruit,train,developandplanthesuccessionofhighperforming,clientfocusedintake coordinators.

Leadteammeetings,capacityplanning,resourceallocationandreportingonperformance Maintainthe

Performance

Managementprocessincluding accessing skillsgaps,developingand deliveringtrainingsupport, providingongoingmentorshipandcoaching anddelivering performancereviewsandweeklycheck-ins Organize appropriate coverage of field staff in instances of vacations, leaves of absence,



illness orinjury Monitorandmaintainattendancemanagementprogram Providedaily,weekly,andmonthlyreportsonvariousmetricsrelatedtotherolesuchasmissedcare,referralacceptance etc.tointernaloffice Createandmaintaintheclientassignmentsforallthecoordinatorsbygeography,contractetc.

Minimize overtime of field staff Supportfield-staffoutsideofficehoursas

On-call Manager(occasionaleveningand weekends)inordertoprovideassistance anddirectionincaseof anemergency Provide coordination coverage as appropriate when short staffed and during peak times Business

Development Expandourcontract withOHaH and3rdpartyreferralsources LiasewithOHaH ona weeklybasisandbeinvolvedinmeetings asrequiredtobuildrelationships withOHaH representatives Provide reports asneededtoOHaHand3rdpartyreferrals Work with clinical managers to ensure they remain up to date and bring ideas forward forcontinuous improvementpolicies, procedures,and company practices including overtime reduction strategies, field staff shortage strategies Additional

Duties: Implement innovative and efficient procedures/strategies in areas of recruitment,placements, administrative tasks and interviews for time-management purposes and to stay within pre-set deadlines and budgets Document SOPsfortheintake coordinationteamforfuturetraining purposes Collaborates with payroll and HR department to handle field staff inquiries such as payroll issues,



letters ofemployment and leave management Mitigate,handleanddocument,allclientandfieldstaffconcernsinatimelymannerand,asappropriate,notify managers Maintainconfidentialityofallclients,staff,andcompanyinformationatalltimes Responsibleforcompleting

Incident

Reportsforalldirectreportsandfieldstaff whoinjurethemselvesonthe job within 24 hours of the incident and notifying your direct managerand HR.

Salary range: $55k-$65K based on experience.

In compliance with Bill 190 (October 28, 2024), Bloom Care Solutions confirms that this posting represents an existing vacancy within our organization.

Bloom Care Solutions uses artificial intelligenceenabled technology in our recruitment and hiring process to assist with tasks such as screening and evaluating candidates; these tools are used in compliance with applicable Ontario employment legislation, and all hiring decisions are made by human decision-makers.

Bloom Care Solutions is an Equal Prospect Employer.

In accordance with AODA (Accessibility for Ontarians with Disabilities Act, 2005), Bloom Care Solutions will provide accommodations throughout the recruitment and selection process to applicants with disabilities.

If you require disability-related accommodations, please inform the Human Resources staff.

We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other legally protected status.

We are committed to providing a diverse and inclusive workplace.

Any suspicious fraudulent job posts may be reported to our HR Department.

📌 Operations Manager (Vaughan)
🏢 Bloom Care Solutions
📍 Vaughan