About the Role

Virtual TechPool is a managed IT service provider supporting clients across the GTA. We are hiring an IT Support Technician to provide technical support for end-user environments.

This role includes remote support and onsite client visits.

Responsibilities

- Provide support for Windows PCs, laptops, and peripherals
- Troubleshoot hardware, software, and basic network issues (remote and onsite)
- Install and configure workstations, software, and related equipment
- Perform basic Microsoft 365 administration (Entra ID, Exchange, SharePoint)
- Log and manage tickets in the service desk system
- Follow defined processes and work independently to resolve issues

Requirements

- Post-secondary education in IT or related field
- Minimum 1 year of experience in a helpdesk or technical support role (co-op/internship acceptable)
- Hands-on experience building, configuring,



and troubleshooting PC hardware
- Windows OS
- Microsoft 365
- Basic networking (IP, DNS, DHCP)
- Solid written and verbal communication in English
- Ability to manage multiple tasks and meet response/resolution expectations
- Must be able to travel to client sites within the GTA and transport equipment/tools as required

Only candidates meeting the minimum experience requirements will be considered.

Pay: $18.00 per hour

Application question(s)

- This position requires a valid driver's license and access to a vehicle to travel between client sites. Do you meet these requirements?

Education:
- Bachelor's Degree (preferred)

Work Location: In person

📌 IT Helpdesk Support (Entry Level) (North York)
🏢 Virtual TechPool
📍 North York